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Privacy Policy

1. Introduction

Floor and Bath Design Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, floorandbathdesign.ca, and utilize our consultation booking services.

 

2. Information We Collect

We collect information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services. This includes:

  • Personal Identification Information: Name, email address (roza@floorandbathdesign.ca), phone number (+1 905-683-0079), and city/location (e.g., Ajax, Ontario) collected via our contact forms and Lightbox CTA.

  • Automatically Collected Data: We utilize third-party analytics and tracking tools, specifically Google Analytics 4 (GA4) and Hotjar, to collect baseline user behavior, device information, and conversion metrics to improve our website experience.

 

3. How We Use Your Information

We use the information we collect for the following business purposes:

  • To schedule and facilitate full home remodeling and renovation consultations.

  • To respond to user inquiries and offer customer support.

  • To analyze user behavior via GA4 and Hotjar to optimize our website’s lead generation efficiency.

 

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only with trusted third-party service providers (such as hosting and analytics platforms) who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (like Hotjar heatmaps) to access or store information. You can set your browser to refuse all or some browser cookies, but this may affect how our website functions.

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6. Contact Us

If you have questions or comments about this Privacy Policy, please contact our primary representative:

  • Phone: +1 905 683 0079

  • Toll-free: +1 877 631 1167

  • Email: team@floorandbathdesign.ca

  • Address: 109 Old Kingston Road Unit 4, Ajax, ON L1T 2Z9

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